1. Who We Are
Tungsten Systems LLC ("we," "us") operates Wolfram Maps (wolframmaps.com) and related services that support Florida septic-permitting professionals. This policy covers all data collected through our website, application, and SMS notifications.
2. Data We Collect
- Account information — name, email address, contractor license number, phone number.
- Job data — property addresses, parcel folio numbers, property owner names, and phone numbers submitted through our intake pipeline.
- Usage data — pages viewed, searches performed, and feature usage (anonymized where possible).
- SMS consent & phone numbers — when you opt in to receive text messages, we store your phone number and consent status.
3. How We Use Your Data
- To provide septic-permitting tools, parcel lookups, soil reports, and site plan generation.
- To send transactional SMS notifications related to job processing status (e.g., job received, 4015 generated, folder created).
- To generate weekly job summaries for contracted clients.
- To improve our services and fix bugs.
4. Data Sharing
We do not sell, rent, or share your personal information with third parties for marketing purposes. Data is shared only when necessary to operate our services:
- Twilio — phone numbers are transmitted to Twilio Inc. solely to deliver SMS messages you have opted in to receive.
- Cloud infrastructure — data is stored on servers operated by Amazon Web Services (AWS) and Cloudflare, subject to their respective privacy policies.
- Legal compliance — we may disclose data if required by law or legal process.
5. SMS Messaging
- You will only receive SMS messages if you have opted in.
- Message frequency varies based on job activity (typically 1–5 messages per week).
- Message and data rates may apply depending on your carrier.
- Text STOP to any message to opt out. Text HELP for support.
6. Data Retention
Account and job data is retained for as long as your account is active or as needed to provide services. You may request deletion of your data by contacting us.
7. Security
We use encryption in transit (TLS), access controls, and regular backups to protect your data. No system is perfectly secure, but we take reasonable measures to safeguard your information.